INTRODUCING CBF FLO | BUILT WITH DEBBIE SARDONE · CLEANING BUSINESS FUNDAMENTALS
The System
Behind the System.
Debbie teaches the method. CBF FLO runs it — pricing, scheduling, Empowered Pay and Know Your Numbers, the way the Mop-Free Millionaires do it.
You don’t bend the software to fit the method. It was built around it.
Features · by team
Every rule. Every team. Watch it run.
Your office runs as 8 teams. Each one runs one part of Debbie’s system. Pick a team and watch FLO do the work.
Sales · Rule 1 · Charge what you’re worth
Price every home for profit. Follow up every lead.
The home’s facts fill in. Set the dirt code and service level, and the price is done.
Every step on her record, from the inquiry to won.
The estimate goes to her phone. She signs, and the plan is booked.
When the follow-ups run out and nobody replied, the lead is flagged.
Scheduling · Rule 2 · Optimize your people
Fill your cleaners’ weeks, and see where there’s room.
Drag a recurring plan onto a cleaner. Save books every visit.
Who is free, inside your travel limits and route rules, scored for the best fit.
How many cleaners are still free to sell, shift by shift.
Close a day once, and every visit that falls on it is flagged to move.
Operations · Debbie: standardization, not customization
The same CBF clean, every visit, every cleaner.
Today’s stops in order, the address and who’s on the team.
At the door: start the job, take the photos, tick the checklist.
Every cleaner on the map, and who is behind.
Give a task to anyone, with a due time and a customer attached.
HR · Rules 3 + 4 · Career cleaners, pay for performance
Keep career cleaners. Pay them for performance.
Pay rises with the billable hours each cleaner works. Set the levels once and they apply every week.
Hours, pay levels and bonuses worked out for the week. Check it, then approve.
Each cleaner sees her earnings on her phone.
Add a cleaner and she gets a sign-in link for the phone app.
Finance · Rule 9 · Profit is king, quality of life is queen
Every visit paid for, without chasing.
The invoice builds itself and the card on file is charged.
Held when she signs, charged when she confirms, counted once.
A declined card is retried and the customer reminded. No calls to chase it.
Tips customers leave go to the cleaners who did the visit.
Support · Open to Close · Never hide from a complaint
Turn initial cleans into regulars. Put problems right.
Every initial clean opens a follow-up: the text, the call, the offer of a regular plan.
After each visit she is asked to rate her clean, and you see it straight away.
Texts, emails and voicemails from customers, in one inbox.
She taps a link in a text and she’s in. No password, no app to install.
Marketing · Rule 8 · It takes money to make money
Spend on marketing, and see what it buys.
Your Google rating and review count, checked every week.
Worked out from their plan and their payments, kept up to date.
Every text and email your customers and team receive. Change any of them.
Your logo and colors on everything your customers see.
Management · Rules 5 + 6 · Know thy numbers
Know your numbers without a spreadsheet.
Where the business stands — money, operations and sales.
Billed, collected and labor cost, month by month.
Growth, retention and feedback, in one report.
What you sell, what an hour costs, and how a home’s condition changes the job.
Getting started
Three steps to running on FLO.
Questions
What owners ask us.
Book a demo · 30 minutes
Bring your toughest week. We’ll show it running.
On a demo company set up like yours: price an initial clean, book a year of visits, run a payroll week, read your Snapshot.
